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ISO 9001:2015 Quality Management Systems

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can do Certification of every company worldwide. It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

What is ISO 9001:2015?
ISO 9001:2015 is an international standard related to quality followed in more than 170 countries. It is a generic standard applicable to any type of organization / institute irrespective of size / nature of work. It is upgraded version of ISO 9001:2008. ISO 9001:2015 is based on following eight management principles:
  • Customer Focus
  • Leadership
  • Engagement of People
  • Process Approach
  • Improvement
  • Evidence- Based Decision Making
  • Relationship Management
Why to Implement ISO 9001:2015?

Any organization who wants to improve in terms of management, operations etc. need a Quality Management System. At the same time it is also necessity, as most of the national / international organizations want ISO 9001:2015 companies as their Supplier. More over ISO 9001 certification put you on same platform with other big companies of world in terms of Quality.

Benefits of ISO 9001 Certification
  • ISO 9001:2015 certification shows your commitment towards quality
  • Reduce cost in all area as result of effective management
  • Better control on all ongoing processes.
  • Improves reliability of organization as well as products & services.
  • Achieve higher customer satisfaction.

Comparison between ISO 9001:2015 and ISO 9001:2008


ISO 9001:2015 ISO 9001:2008
4 Context of the organization 1.0 Scope
4.1 Understanding the organization and its context 1.1 General
4.2 Understanding the needs and expectations of interested parties 1.1 General
4.3 Determining the scope of the quality management system 1.2 Application
4.2.2 Quality manual
4.4 Quality management system and its processes 4 Quality management system
4.1 General requirements
5 Leadership 5 Management responsibility
5.1 Leadership and commitment 5.1 Management commitment
5.1.1 General 5.1 Management commitment
5.1.2 Customer focus 5.2 Customer focus
5.2 Policy
5.2.1 Developing the quality policy
5.2.2 Communicating the quality policy
5.3 Quality policy
5.3 Organizational roles, responsibilities and authorities 5.5.1 Responsibility and authority
6 Planning 5.4.2 Quality management system planning
6.1 Actions to address risks and opportunities 5.4.2 Quality management system planning
8.5.3 Preventive action
6.2 Quality objectives and planning to achieve them 5.4.1 Quality objectives
6.3 Planning of changes 5.4.2 Quality management system planning
7 Support New
7.1 Resources 6 Resource management
7.1.1 General 6.1 Provision of resources
7.1.2 People 6.1 Provision of resources
7.1.3 Infrastructure 6.3 Infrastructure
7.1.4 Environment for the operation of processes 6.4 Work environment
7.1.5 Monitoring and measuring resources 7.6 Control of monitoring and measuring equipment
7.1.6 Organizational knowledge New
7.2 Competence 6.2.1 General
6.2.2 Competence, training and awareness
7.3 Awareness 6.2.2 Competence, training and awareness
7.4 Communication 5.5.3 Internal communication
7.5 Documented information 4.2 Documentation requirements
7.5.1 General 4.2.1 General
7.5.2 Creating and updating 4.2.3 Control of documents
4.2.4 Control of records
7.5.3 Control of documented Information 4.2.3 Control of documents
4.2.4 Control of records
8 Operation 7 Product realization
8.1 Operational planning and control 7.1 Planning of product realization
8.2 Requirements for products and services 7.2 Customer-related processes
8.2.1 Customer communication 7.2.3 Customer communication
8.2.2 Determination of requirements related to products and services 7.2.1 Determination of requirements related to the product
8.2.3 Review of requirements related to the products and services 7.2.2 Review of requirements related to the product
8.2.4 Changes to requirements for product and services 7.2.1 Determination of requirements related to the product
8.3 Design and development of products and services 7.3 Design and development
8.3.1 General New
8.3.2 Design and development planning 7.3.1 Design and development planning
8.3.3 Design and development inputs 7.3.2 Design and development inputs
8.3.4 Design and development controls 7.3.4 Design and development review
7.3.5 Design and development verification
7.3.6 Design and development validation
8.3.5 Design and development outputs 7.3.3 Design and development outputs
8.3.6 Design and development changes 7.3.7 Control of design and development changes
8.4 Control of externally provided processes, products 7.4 Purchasing process and services
8.4.1 General 7.4.1 Purchasing process
8.4.2 Type and extent of control 7.4.1 Purchasing process
7.4.3 Verification of purchased product
8.4.3 Information for external providers 7.4.2 Purchasing information
8.5 Production and service provision 7.5 Production and service provision
8.5.1 Control of production and service provision 7.5.1 Control of production and service provision
8.5.2 Identification and traceability 7.5.3 Identification and traceability
8.5.3 Property belonging to customers or external providers 7.5.4 Customer property
8.5.4 Preservation 7.5.5 Preservation of product
8.5.5 Post-delivery activities 7.5.1 Control of production and service provision
8.5.6 Control of changes new
8.6 Release of products and services 8.2.4 Monitoring and measurement of processes
7.4.3 Verification of purchased product
8.7 Control of nonconforming outputs 8.3 Control of nonconforming product
9 Performance evaluation New
9.1 Monitoring, measurement, analysis and evaluation 8 Measurement, analysis and improvement
9.1.1 General 8.1 General
9.1.2 Customer satisfaction 8.2.1 Customer satisfaction
9.1.3 Analysis and evaluation 8.4 Analysis of data
9.2 Internal audit 8.2.2 Internal audit
9.3 Management review 5.6 Management review
9.3.1 General 5.6.1 General
9.3.2 Management review inputs 5.6.2 Review inputs
9.3.3 Management review outputs 5.6.3 Review outputs
10 Improvement 8.5 Improvement
10.1 General 8.5.1 Continual improvement
10.2 Nonconformity and corrective action 8.5.2 Corrective action
10.3 Continual Improvement 8.5.1 Continual improvement

Major differences in terminology between ISO 9001:2008 and ISO 9001:2015


ISO 9001:2008
ISO 9001:2015
Products Products and services
Exclusions Applications
Documentation, records Documented information
Work Environment Environment for the operation of processes
Purchased Product Externally provided products and services
Supplier External provider

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